At TheTinyURLs.com, we strive to provide high-quality services and customer satisfaction. However, we recognize that there may be circumstances where a chargeback is necessary. This Chargeback Policy outlines the conditions and procedures related to chargebacks on our platform.
A chargeback is a reversal of a credit card transaction initiated by the cardholder's bank. Chargebacks can occur for various reasons, including disputes regarding unauthorized transactions, dissatisfaction with services, or failure to receive purchased goods.
If you believe a chargeback is warranted, we encourage you to follow these steps:
Account Suspension: If a chargeback is filed against your account without prior communication, your account may be suspended pending investigation. This includes the potential removal of access to any associated services or data.
Investigation Process: We will review the circumstances surrounding the chargeback and may reach out to you for additional information. If we determine that the chargeback was initiated without valid cause, we reserve the right to dispute the chargeback with the payment processor.
Fees: Chargebacks can incur fees from payment processors. If a chargeback is determined to be unjustified, the associated fees may be passed on to the user.
Users who frequently initiate chargebacks may have their accounts terminated and could be restricted from using our services in the future. We take chargeback abuse seriously and monitor accounts for suspicious activity.
We reserve the right to modify this Chargeback Policy at any time. Any changes will be posted on this page, and the updated policy will include the effective date of the revision. We encourage you to review this policy periodically to stay informed about our chargeback practices.
If you have any questions or concerns regarding this Chargeback Policy or if you need assistance with a chargeback, please contact us at:
Email: support@thetinyurls.com